Leave the technology in our hands
Proactive monitoring, maintenance and support so you can focus on what really matters: growing your business. We make sure everything keeps running.
Everything just works
We detect and resolve incidents before you even notice them.
Technicians who know your environment, not a scripted call center.
Updates, patches and improvements on a continuous, planned basis.
Full visibility of your systems' state, with improvement proposals.
For companies that want to focus
Where an MSP frees time and reduces risk.
IT without an in-house team
Outsource technology operations with the assurance of a close partner.
Augment your team
Complement your IT staff during peaks or 24/7 on-call duty.
Critical operations
Systems that can't go down, watched and maintained around the clock.
Operations end to end
Everything your IT needs, managed by Tedra.
| Service | Detail |
|---|---|
| MONITOR | 24/7 watchProactive alerts and incident response. |
| HELPDESK | User supportClose attention with a defined SLA. |
| MAINT. | Fleet & serversPatching, backups and updates. |
| OFFICE IT | WorkplaceDevice management, M365 and access. |
| REPORTS | ReportingStatus, metrics and improvement plan. |
Frequently asked questions
What exactly does a managed service cover?
From monitoring and user support to server maintenance, backups and the workplace. We define the scope to your needs with a clear SLA.
Do you replace my IT team or complement it?
Both are possible: we can run all your technology or augment your team during on-call, peaks or specific areas.
What SLA do you offer?
We agree response and resolution times by contract, with 24/7 monitoring for critical systems.
Will I receive reports on my systems' state?
Yes. We deliver regular reports with metrics, incidents and continuous improvement recommendations.
Shall we talk about your next project?
Book a no-commitment meeting with our team and get a tailored proposal.